EDITION LOCAL

CUSTOMER CARE


Placing an Order

You can place an order with Edition Local through our e-commerce portal or at our outpost at 9940A Highway 1 in Olema, California. Our customer service team is available via our contact page 24 hours a day, and we will get back to you within 24 hours, if not sooner.

Online orders are received 24 hours a day, and will ship in accordance to the maker’s production time frame specified within each product. We try our best to keep all Edition Local Maker production schedules running smoothly; however, problems do arise. If this is the case, we will contact you immediately to modify or cancel your order.

Once your item is ready, we will process your order immediately and ship it out in a timely manner. We will send out a confirmation number once your order is on its way, with a tracking number if applicable.

PAYMENTS

Edition Local accepts all major credit cards including American Express, Visa, MasterCard, and Discover. We also sell gift certificates, which are redeemable online or at our Outpost. Upon placing an order your credit card will be authorized. Once the order is reviewed and shipped your card will be charged. Sometimes there is a delay between authorization and charging, but rest assured that only one charge will be billed to your account. 

GIFT CERTIFICATES

Edition Local offers gift certificates in a variety of denominations, which you can combine for the perfect amount. Gift certificates never expire and are redeemable online or in person. Unfortunately gift certificates are not redeemable over the phone. Once you purchase a gift certificate, the recipient will be sent an email as well as a paper gift certificate in the mail. You will also receive a confirmation that your gift certificate has been sent.

SIZE CHARTS

Domestic Shipping

We ship Monday through Friday, and are closed for shipping Saturday and Sunday. We ship via USPS. These are estimates. Shipping prices may vary and do not including handling fees.

● Standard Priority Shipping: Expected delivery within 1 to 3 business days. 
● Heavy Goods and Special Handling: Expected Delivery within 2 to 7 business days.

If you have any special delivery instructions, please include a note in the comments box upon checkout. We will do everything we can to accommodate you.

International Shipping

We use USPS for all international orders. Please note that the time required for your package to clear customs may vary from time to time and from country to country. Below are general guidelines for transit times and estimated costs. These do not include handling fees.

● Standard International Shipping: Expected delivery within 4 to 12 business days.

For all international orders, please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars. We apologize, but due to customs regulations we can not offer gift wrapping for international customers, including Canada.

Should you place an international order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Edition Local.

Refund and Exchange Policy

Edition Local does not offer refunds, however we do offer returns for store credit or exchanges on all items unless they are marked in the product description as something that can not be returned/exchanged. Because some items are one-of-a-kind, and hand-crafted over perhaps a months long process, we can not return it to the maker once shipped. However, we have a wide variety of types of products, and this policy varies on a case by case basis. We want you to enjoy your purchase and of course are willing to offer a refund or replacement for damaged goods.

EDITION LOCAL WELCOMES ALL INTERNATIONAL ORDERS

We use USPS for all international orders. Please note that the time required for your package to clear customs may vary from time to time and from country to country. Below is a general guideline for transit times.

Standard International Shipping: Expected delivery within 4 to 14 business days

For all international orders, please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars. We apologize, but due to customs regulations we can not offer gift wrapping for international customers, including Canada.

Should you place an international order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Edition Local.

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